At First Home Care, compliance isn't just about following the rules; it's about embedding ethical behavior and high standards into everything we do.
Our Commitment
First Home Care is deeply committed to maintaining a comprehensive Compliance Program that prevents, detects, and corrects unethical behavior, fraud, waste, and abuse. We ensure our operations meet all federal, state, and local laws, as well as our own high standards for ethical client care.
Who May Report
Anyone who interacts with First Home Care can report a concern. This includes, but is not limited to:
- Current and former employees
- Clients and their family members
- Caregivers and direct-care staff
- Contractors, consultants, and vendors
- Referral sources and community partners
What to Report
You should report any suspected violation of laws, regulations, or First Home Care policies. Common examples include:
- Fraudulent billing or falsification of records (including EVV/Timesheets)
- Patient abuse, neglect, or financial exploitation
- HIPAA violations or unauthorized disclosure of protected health information
- Conflicts of interest or illegal kickbacks
- Unsafe working conditions or patient safety hazards
- Discrimination, harassment, or retaliation
How to Report
We provide multiple secure channels for you to voice your concerns:
- Online Portal: Report a Concern Securely (Anonymous Option Available)
- Compliance Hotline: 571-389-4415
- Email: compliance@firsthco.com
Non-Retaliation
We enforce a strict Non-Retaliation Policy. No disciplinary action or retaliation will be taken against anyone for reporting a perceived issue in good faith. Read our full Non-Retaliation Policy.
Standard of Conduct vs. Investigation SOP
Code of Conduct: Outlines the rules, ethical expectations, and behavioral guidelines that everyone at First Home Care must follow every day.
Investigation SOP (Standard Operating Procedure): Details the internal, step-by-step process our Compliance Officers follow to investigate a report once it has been submitted. This ensures every report is handled fairly, thoroughly, and confidentially.