Our Code of Conduct outlines the expected behaviors and ethical standards for all First Home Care staff. Adherence to these guidelines ensures a safe, compliant, and supportive environment for our clients and our team.
Employee General Obligations
Upholding professionalism, integrity, and adherence to all agency policies in daily duties.
Prohibited Conduct & Grounds for Discipline
Clear definition of unacceptable behaviors that warrant immediate disciplinary action.
Conflict of Interest
Avoiding situations where personal interests could inappropriately influence professional duties.
Confidentiality & Privacy
Strict adherence to HIPAA regulations and protecting sensitive client and company information.
Corporate Ethics & Honest Dealing
Maintaining honesty in all business practices, communications, and partnerships.
Non-Discrimination, Anti-Harassment & Non-Retaliation
Fostering an inclusive workplace free from discrimination, harassment, and retaliatory actions.
Antitrust & Fair Competition
Complying with fair competition laws and avoiding anti-competitive agreements.
Gifts, Gratuities & Business Courtesies
Guidelines on accepting or offering gifts to ensure no undue influence on business decisions.
Workplace Access & Searches
Rules regarding physical security, facility access, and the company's right to inspect workspaces.
Billing Integrity & Financial Records
Ensuring accurate, honest billing practices and meticulous financial record-keeping.
Employee Personal Financial Conduct
Expecting staff to manage personal finances responsibly to avoid vulnerabilities affecting their work.
Client Financial & Estate Matters
Strict prohibition against staff involvement in clients' personal finances, wills, or estates.
No Guarantees & Accurate Representation
Providing honest assessments of services without making false promises or guarantees to clients.
Direct-Care & Emergency Responsibilities
Protocols for providing competent direct care and responding appropriately to client emergencies.
Anti-Kickback & Referral Integrity
Strictly forbidding the exchange of anything of value for patient referrals.
Reporting Compliance Concerns
The duty of every employee to report suspected violations promptly and accurately.
Cooperation with Investigations
The requirement to fully cooperate with internal and external compliance investigations.
Acknowledgment
The formal agreement by employees to read, understand, and abide by this Code of Conduct.
Download the Full Document
Review the comprehensive Code of Conduct in detail.
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